Due to the impact of inclement weather you may experience delays in the shipment or delivery of your order. Our teams are working hard to ensure you receive your merchandise and we appreciate your patience as we work through the aftermath of these storms. Thank you!

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Payment options


Play hard, pay smart at NHL Canada. Explore secure transactions, convenient options, and maximize your shopping experience. Let's dive in and win with payments.


What payment methods do you accept?

We currently accept online payments with a number of payment methods. A full list of available payment methods will be displayed at the checkout when placing your order.

Please note:

  • When placing an order using your PayPal account, the shipping address will be based on the authorized information listed on your PayPal account. If you need to ship to a different address, please update your PayPal account before placing the order.
  • We do not accept checks, CODs, layaway plans, or money orders.
To better your experience and ensure you feel confident in our already secure checkout process, we require the following:

  • Billing information provided matches that of the cardholder.
  • The CVC code (3 digit code on the back of your card) at the final step of checkout.
Failure to provide this information may cause your order to be delayed or canceled. The charge on your statement will appear from FRG*TEAMFANSHOP.CA
Why do I have a pending transaction/charge on my account?

If you used a credit card or PayPal for an order that was attempted but not completed and a charge from FRG*TEAMFANSHOP on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through. Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part.

If you have a question about your Fanatics account, please contact our Fan Services team at 855-254-5183.

If you used a credit card to place your order, in some cases for pre-order items, and items that will not ship within 1-2 days, we will place a temporary hold on your account to ensure the funds are available, but will not charge your payment method until 1 to 2 days prior to the first shipment on your order.

Why do I not see a refund in my bank account?

If your payment method was not charged you will not see any refunds. If you have been charged it can take 2-7 business days to reflect on to the original form of payment at checkout. When a refund has been processed, you will receive an email confirmation confirming this is completed.

Will I be charged sales tax?

Sales tax is charged for orders shipped within the the applicable areas of the United States. Items shipped to military addresses are not subject to taxes. The amount of sales tax charged is based on current tax rates, and the amount on your order is an estimated tax that may differ from the actual sales taxes charged. State and local tax rates are subject to change at any time. Taxes are refunded for returned items.

If you are eligible for tax exemption, please place your order first and then contact us to have your taxes refunded. Follow the instructions provided to complete the tax-exempt form and attach the required documentation for verification.

Do you have any coupons, promotions, or discounts?

You can find our current promotions on our home page. Simply apply the provided code at the final step of checkout to see the discount deducted automatically from your cart total. Please note that only one promotion can be used per order, and certain brands or merchandise may be excluded from specific promotions.

What is FanCash?

FanCash is a loyalty discount that can be redeemed toward future purchases on our site. It is earned by creating and maintaining a customer account registered with a valid email address. When checking out, log in with your username and password, and your FanCash will be deducted from your subtotal. FanCash cannot be used for shipping expenses or sales taxes. FanCash earned expires at the end of the year in which it was earned.


Please note that the above information is subject to change, and we encourage you to visit the respective pages on our website for the most up-to-date details and instructions.