Due to the impact of Hurricane Milton on our facilities, you may experience longer than normal response times from our contact center or delays in the shipment of your order. We apologize for any inconvenience this may cause and will respond to your inquiry as soon as possible. Our team is working hard to ensure you receive your merchandise and we appreciate your patience as we work through the aftermath of this storm.
How can we help you?

Back to Home

Returning A Manufacturer Direct Item

Process for returning A Manufacturer Direct, Memorabilia, or Collectible item:


If you're not 100% satisfied with your purchase, you may return your item to us within 30 days of your items shipping date.

Please Note:

  • All Trading Cards, Encapsulated, Loose, or Boxed - No Exclusions, Game Used, Vintage, Customized and Personalized items cannot be returned
  • Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
  • These items cannot be returned after 30 days. If returned after this timeframe we will not be able to accept your return and will donate your merchandise to a charity of our choice. A refund will not be credited to your account.


You can initiate a return at any time by visiting the "Track Order" link at the top of the page.

- Simply enter your Order Number and click "Continue" to begin the Returns process:

* It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement.

Popular Answers